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Cusotm orde rfor Eugenia
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1, For dresses standard size with picture color(size must be less than or equal to US14) can be returned freely, please contact with us within one week, dress must returned within 30 days of the delivery date.
2, For custom order(Color not as picture shown or Custom Size) and Plus size(larger than US14) can’t be returned, please note this policy, because even they returned, we can't sell them again in the future.
3, Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
4, Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
5, Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
6,Original shipping is non-refundable.
If there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please show us photos of error firstly, there are 3 ways to solve it.
1, Send dress back to get full payment back.
2, get 50% discount to keep it.
3, We will remake one and send it as soon as possible, the first dress no need to send back.
Shipping PolicyRush order: within within 20 days or even earlier, shipping cost is $30.00 extra more.
Normal time: Within 30 days (From May to Dec)
Around 30-35 days (From Jan to April), it's busy season, so produce time will be a little long.